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April 15, 2009: Their support and goodwill will make this improvement happen and show results quickly”. The refurbished “business centre” is to be managed by a internally-recruited pool of existing KESC’s staff, appointed through a detailed merit-based process and internal job posting from the company’s 17,000-strong employee base. 107 people have been hired from within KESC’s ranks, via a rigorous interview and technical competencies evaluation process. These employees are trained in new service-level processes which are geared toward quicker resolution of customer services-related issues as one key metric. These employees, a number of who feature in an accompanying media campaign, will provide improved wide-ranging service to customers. The Business Centre will cover an array of possible customer needs, including billing issues, from handling customer complaints to collecting payments, reduce distribution losses and improve collection of overdue funds receiving applications & customer feedback. This customer window will be accompanied by operational improvements in the wide Defense locality and will form the basis of a roll-out into a sequence of high population localities in Karachi, eventually embracing the whole city. Within 3-6 months at least three more integrated business units will be launched within different parts of the city. The Business Centre is expected to provide higher revenue collections, a key issue facing KESC and the company believes, will eventually result, according to Mr. Hussain, “in a more favorable public profile for KESC and greater synergies with KESC’s operations and reporting, including with the 118 service”. Opened up new connection process through transparent computerized software. The experience of prospective customer is the most important factor for an organization. The processes needs to be customer friendly, easy and transparent enough to create the trust from the very first interaction. Based on this perspective KESC has recently launched the automated new connection service, where by customer can easily get the forms from our designated 4 centers, download from website or send us an email on newconnection@kesc.com.pk and get the form and information absolutely free of cost. Our trained staff is available from 8:00 am till 8:00 pm to facilitate customers requiring new connection. The automation has given way for customers to get instant service and application number and at the same time availability of trained staff has discouraged illegal agents/contractors. The fee is paid only at KESC approved banks thus making the process more transparent and free of loop holes New power transformers at Korangi Town, RECP, Queens Road, Valika and Haroonbad grid stations have been commissioned. New Transformers Installed and Commissioned at the following Grid Stations Korangi Town Grid Station 30 MVA, 132/11KV Rice Export Corporation of Pakistan 30 MVA, 132/11KV Valika Grid Station 30 MVA ,132/11KV Haroonabad Grid Station 40 MVA ,132/11KV Tested and energized a brand new 250 MVA auto transformer at the KDA grid station. Tested and Energized 250MVA, 220/132 KV Auto-Transformer at KDA Scheme-33 Grid Station. Commissioned, tested and energized a 40 MVA transformer at Haroonabad grid station. New Federal –A 132/11Kv Grid Station energized on Nov 18,2009 .40 MVA power transformer tested and energized Commissioned new 132 KV CBs at Haroonabad, Dhabeji, Uthal and Landhi grid stations. Installation and commissioning of new 132/66Kv circuit Breakers at the following Grid Stations. Haroonabad Dhabeji Uthal Landhi